FAQ
Frequently Asked Questions (FAQ)
General Questions
Q: What types of products do you offer?**
A: We specialize in streetwear, with a focus on oversized embroided t-shirts and embroided caps. Each piece is crafted with high-quality materials and unique embroidery designs.
Q: How do I place an order?**
A: You can place an order directly through our website. Simply browse our collections, select the items you like, choose your size and color, and add them to your cart. Once you’re ready, proceed to checkout.
Q: Do you offer international shipping?**
A: Yes, we offer international shipping to many countries. Shipping fees and delivery times vary depending on the destination.
Q: How can I contact customer support?**
A: You can reach our customer support team via email at connect@whybe.store or through our contact form on the website. We aim to respond within 24 hours.
Oversized T-Shirts
Q: What materials are your t-shirts made from?**
A: Our oversized t-shirts are made from premium quality 100% cotton for maximum comfort and durability.
Q: How do I know which size to order?**
A: We provide a detailed size chart on each product page. If you’re unsure, we recommend measuring one of your current t-shirts and comparing it to our size chart.
Q: How should I care for my embroided t-shirt?**
A: To maintain the quality of the embroidery, we recommend washing your t-shirt inside out on a gentle cycle with cold water and hanging it to dry. Avoid bleach and tumble drying.
Q: Are your t-shirts unisex?**
A: Yes, our oversized t-shirts are designed to be unisex and can be worn by anyone. Please refer to the size chart to find the best fit.
WHYBE Caps
Q: What types of caps do you offer?**
A: We offer a variety of embroidered caps, including snapbacks and dad hats, all featuring unique colours and embroidery designs.
Q: Are the caps adjustable?**
A: Yes, most of our caps come with adjustable straps or snaps to ensure a comfortable fit for all head sizes.
Q: How do I clean my embroided cap?**
A: We recommend spot cleaning your cap with a damp cloth and mild detergent. Avoid soaking the cap or using bleach.
Q: Can I customize my cap?**
A: Currently, we do not offer customization services. However, we do have a wide range of designs to choose from.
Shipping and Returns
Q: How long will it take to receive my order?**
A: The Shipping Process usually takes 7-10 Days to complete. The Product is dispatched within 3 working days and the shipping and delivery is dependent on the location and the occasion. The minimum shipping date is 1 day and the maximum is 15 days.
Q: Can I track my order?**
A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
Q: What is your return policy?**
A: We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Returns are accepted only in case of damaged goods being received. No other reason will be entertained for the return.
Q: How do I initiate a return?**
A: To initiate a return, please contact our customer support team with your order number and reason for return. We will provide you with instructions on how to return your item.
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